CalNEXT Market Characterization Studies for DAC and HTR Customers
An impactful Market Characterization Study within the CalNEXT framework should be data-driven, equity-centered, action-oriented, and aligned with California’s decarbonization and grid priorities. The goal is not only to understand the market but to produce actionable insights that accelerate adoption of emerging or underutilized technologies among Disadvantaged Communities (DAC) and Hard-to-Reach (HTR) populations.
Our team has supported multiple CalNEXT Market Characterization Studies and can assist your research as well.
1
Clear Objectives and Alignment with CalNEXT Priorities
The study should:
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Align with California’s decarbonization, electrification, and load flexibility goals.
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Identify barriers preventing DAC and HTR customers from adopting targeted technologies.
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Evaluate whether technologies are commercially available but underutilized in these communities.
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Provide recommendations that support IOU portfolio integration.
The research questions should explicitly connect equity, market potential, and measurable energy or GHG impacts.
2
Robust Market Segmentation
A high-quality study clearly defines and differentiates target segments.
DAC Identification
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Use CalEnviroScreen and other state-recognized metrics.
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Map geographic concentration of eligible communities.
HTR Segmentation
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Include renters, multifamily housing, small businesses, rural communities, non-English-speaking households, and income-qualified customers.
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Consider structural barriers such as split incentives, limited access to capital, and limited contractor availability.
If multiple dimensions are being evaluated, a segmentation matrix is essential:
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Segment Type
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DAC Multifamily
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RuralSmall Business
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Key Characteristics
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High renter population
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Limited contractor access
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Primary Barriers
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Split incentives
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Financing gaps
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Opportunity Areas
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Electrification retrofits
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HVAC upgrades
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3
Mixed-Methods Research Approach
An impactful study uses both quantitative and qualitative methods:
Quantitative Analysis
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Market size estimation
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Adoption rate modeling
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Energy savings potential
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Load shape and grid impact analysis
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Cost-effectiveness considerations
Qualitative Research
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Stakeholder interviews: community-based organizations (CBOs), contractors, property managers
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Focus groups with residents or business owners
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Surveys translated into multiple languages
Community engagement must be culturally competent and compensated when appropriate.
4
Barrier and Opportunity Assessment
The study should systematically evaluate:
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Financial barriers (upfront cost, credit constraints)
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Informational barriers (awareness, trust gaps)
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Structural barriers (tenant-landlord split incentives)
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Market infrastructure gaps (contractor capacity)
It should also identify enabling factors such as:
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Existing incentive stacking opportunities
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Local workforce development programs
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Trusted community-based organizations
5
Equity-Focused Impact Metrics
Beyond energy savings, the study should assess:
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Health and comfort improvements
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Bill reduction potential
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Resilience benefits
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Workforce development opportunities in DAC communities
Impacts should be quantified where possible and contextualized qualitatively.
6
Actionable Recommendations
A CalNEXT-aligned study must go beyond analysis and provide:
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Program design recommendations
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Targeted outreach strategies
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Delivery channel improvements
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Pilot project concepts
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Policy or regulatory considerations
Recommendations should be prioritized by feasibility, scalability, and potential portfolio impact.
7
Implementation Roadmap
The study should conclude with:
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Near-term pilot actions
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Data gaps requiring further validation
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Key performance indicators
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Suggested partnerships

Get in Touch
An impactful Market Characterization Study within the CalNEXT framework should be data-driven, equity-centered, action-oriented, and aligned with California’s decarbonization and grid priorities. The goal is not only to understand the market, but to generate actionable insights that accelerate the adoption of emerging or underutilized technologies among DAC and HTR populations.
Our team has led and supported multiple CalNEXT Market Characterization Studies and can support your research project as well.
