Policies and Terms

Privacy Policy

Last Updated: May 28, 2026

Pacific Power & Water Solutions (“we,” “our,” “us”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit **https://www.pacificpowerwatersolutions.com/** (“Site”) or use our services.

This policy complies with:

Australian Privacy Act 1988
Australian Privacy Principles (APPs)
Notifiable Data Breaches (NDB) Scheme
GDPR (for EU/UK visitors)
CCPA/CPRA (for California residents)

1. Information We Collect

a. Information You Provide

Name
Email address
Phone number
Postal address (for site visits or service quotes)
Project details and service requirements
Any other information you provide via forms or communication

b. Information Collected Automatically

IP address
Browser and device details
Pages visited and session analytics
Referral source
Cookies and tracking technologies

c. Information From Third Parties

Google Analytics
Advertising or lead generation partners
Social media platforms
Contractors who assist in delivering services

2. Why We Collect Your Information (APP-compliant)

We collect personal information only when reasonably necessary for our business activities.

We use it to:

Provide quotes and deliver services
Respond to enquiries
Improve site performance and user experience
Conduct marketing and remarketing (opt-out available)
Maintain business records
Comply with legal obligations

We do not sell personal information.

3. Cookies & Tracking Technologies

We use cookies to:

Improve website functionality
Track usage analytics
Support advertising and remarketing
Remember preferences

You can disable cookies in your browser settings.

4. Disclosure of Your Information

We may disclose personal information to:

Contractors and technicians assisting with your service
Website hosting, email, and analytics providers
Marketing platforms
Legal or regulatory authorities
Successors in the event of a business sale or transfer

All third parties must handle your data in accordance with privacy laws.

5. Cross-Border Disclosures (Australia → USA/EU/Global)

Because we use cloud and analytics tools, your information may be processed or stored overseas.

We take reasonable steps to ensure foreign recipients comply with:

Australian Privacy Principles
GDPR (if applicable)
Equivalent safeguards

6. Data Security & Notifiable Data Breaches (NDB Scheme)

We use reasonable security measures to protect personal information.

If a data breach is likely to result in:

serious harm to individuals

we will:

promptly investigate
notify affected individuals
notify the Office of the Australian Information Commissioner (OAIC)

in accordance with Australia’s Notifiable Data Breaches scheme.

7. Data Retention

We retain data only as long as necessary for:

business operations
tax or legal requirements
service records

8. Your Rights (Australia, GDPR, CPRA)

Australian Privacy Rights (APPs)

You may:

request access to personal information
request corrections
opt out of marketing
withdraw consent

GDPR Rights (EU/UK Visitors)

You may:

access your data (Art. 15)
request rectification (Art. 16)
request erasure (Art. 17)
restrict processing (Art. 18)
data portability (Art. 20)
object to processing (Art. 21)
withdraw consent at any time (Art. 7)

California CPRA Rights

Know, access, delete, correct
Opt‑out of sharing
Non‑discrimination protections

9. How to Contact Us (For All Data Requests)

Pacific Power Water Solutions

Email: info@pacificpowerwatersolutions.com

Website: https://www.pacificpowerwatersolutions.com/

To request access, correction, or deletion, contact us using the email above. We may need to verify your identity.

10. Third‑Party Links

We are not responsible for the privacy practices or content of any external websites linked from our Site.

11. Children’s Privacy

We do not knowingly collect information from children under 13.

12. Policy Updates

We may update this Privacy Policy. Changes will be posted on this page.

Cookie Policy

Last Updated: May 28, 2026

1. What Are Cookies?

Cookies are small files placed on your device. They help improve your experience and allow us to analyze how visitors use our Site.

2. Types of Cookies We Use

Essential (site functionality)
Performance/Analytics
Functionality
Advertising and remarketing

3. Managing Cookies

You can block or delete cookies using your browser settings.

Terms of Service

Last Updated: May 28, 2026

1. Acceptance

By using our Site or services, you agree to these Terms.

2. Use of Site

You may not:

engage in unlawful activities
attempt to interrupt or hack the Site
copy content without permission

3. Quotes and Services

Quotes are estimates until confirmed through a formal agreement.

4. Intellectual Property

All content on the Site is owned by Pacific Power & Water Solutions Pty Ltd.

5. Third‑Party Tools

We are not responsible for third‑party platforms or linked content.

6. Warranties

The Site is provided “as is,” without warranties.

7. Liability Limitation

We are not liable for:

indirect or consequential damages
site interruptions
data loss

8. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

9. Changes

We may update these Terms at any time.

California Privacy Addendum (CPRA/CCPA)

Last Updated: May 28, 2026

This California Privacy Addendum supplements the Pacific Power Water Solutions Privacy Policy and applies solely to residents of the State of California, in accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

1. Categories of Personal Information Collected

California law requires disclosure of the categories of personal information we collect and the purposes for which we use them.

1.1 Categories We Collect

Identifiers

Examples: Name, email, phone number, IP address
Collected: Yes
Source: Directly from you; automatically via website
Primary Purpose: Provide services, respond to inquiries, marketing, analytics

Customer Records

Examples: Address, project details, service history
Yes
Directly from you
Quotes, project scheduling, documentation

Commercial Information

Service requests, records of services provided
Yes
Directly from you
Provide services, analytics

Internet Activity

Browser data, device data, session analytics
Yes
Automatically via cookies
Site improvement, analytics

Geolocation Data

Approximate region from IP
Yes
Automatically
Analytics, service localization

Inferences

Preferences, estimated interests
Yes
Analytics tools
Marketing, service improvement

Sensitive Personal Information

None intentionally collected
No
—
—

2. Categories of Personal Information Disclosed or Shared

We do not sell personal information.

Under CPRA, “sharing” refers to cross‑context behavioral advertising.

Identifiers

Shared for Advertising?: Possibly (e.g., IP for ads)
Disclosed to Service Providers?: Yes
Examples of Recipients: Google Analytics, hosting providers

Commercial Information

Shared for Advertising?: No
Disclosed to Service Providers?: Yes
Examples of Recipients: CRM tools, contractors involved in services

Internet/Usage Data

Shared for Advertising?: Possibly
Disclosed to Service Providers?: Yes
Examples of Recipients: Analytics and advertising platforms

Geolocation

Shared for Advertising?: Yes
Disclosed to Service Providers?: Yes
Examples of Recipients: Analytics tools

Inferences

Shared for Advertising?: Possibly
Disclosed to Service Providers?: Yes
Examples of Recipients: Advertising platforms

Sensitive Personal Information

Shared for Advertising?: No
Disclosed to Service Providers?: No
Examples of Recipients: —

3. Purposes for Collecting or Sharing Personal Information

We use personal information for the following purposes:

Providing quotes and completing services
Customer support and communication
Website performance optimization
Analytics and measurement
Marketing and remarketing
Security and fraud prevention
Compliance with legal obligations

4. Your Rights Under the CPRA

California residents have the following rights:

4.1 Right to Know

You may request:

The categories of personal information collected
Specific pieces of personal information collected
Categories of sources
Categories of third parties we share data with
Business or commercial purpose for collection

4.2 Right to Delete

You may request deletion of personal information, subject to legal exceptions (e.g., tax or service record requirements).

4.3 Right to Correct

You may request correction of inaccurate personal information.

4.4 Right to Opt Out of Sharing

You may opt out of the sharing of personal information for cross‑context behavioral advertising.

(We will provide you with an opt‑out mechanism if requested.)

4.5 Right to Limit the Use of Sensitive Personal Information

We do not collect or use sensitive personal information in a manner requiring these limitations.

4.6 Right to Data Portability

You may request a portable copy of your personal information.

4.7 Right to Non‑Discrimination

We will not:

Deny services
Charge different prices
Provide different quality or service levels

because you exercised your CPRA rights.

5. How to Submit a Privacy Request

You may submit any CPRA request by contacting:

Email: info@pacificpowerwatersolutions.com

Website: https://www.pacificpowerwatersolutions.com/

To protect your information, we may request identity verification.

6. How We Verify Your Identity

To ensure data privacy and security, we may verify your identity by:

Confirming information already on file (e.g., email or phone number)
Requesting additional proof if necessary for sensitive requests

If verification is not possible, we will explain why the request cannot be fulfilled.

7. Authorized Agents

California residents may appoint an authorized agent to submit requests on their behalf.

The agent must:

Provide proof of authorization
Verify their own identity
Verify the identity of the consumer (if required)

8. Retention Periods

We retain personal information only for as long as necessary to fulfill:

Business and service needs
Legal or regulatory requirements
Tax or recordkeeping obligations

Once no longer needed, information is securely deleted or de‑identified.

9. Children’s Data (Under Age 16)

We do not knowingly:

Collect data from children under 16
Sell or share data from children under 16

If a parent or guardian believes such information was collected, contact us for deletion.

10. Updates to This Addendum

We may revise this Addendum as needed to reflect:

Legal changes
Business practice updates
Regional regulatory guidance

Updated versions will be posted on this page.

GDPR Addendum (EU/UK Visitors)

Last Updated: May 28, 2026

We comply with the EU General Data Protection Regulation (GDPR) and UK GDPR for visitors in the EU or UK.

1. Legal Bases for Processing

We process personal data only when one of the following applies:

Consent
Performance of a contract
Compliance with legal obligations
Legitimate interests
Protection of vital interests
Public interest

2. Data Transfers Outside the EEA/UK

We use safeguards such as:

Standard Contractual Clauses (SCCs)
Approved additional protections
Transfers only to providers with adequate compliance measures

3. Your GDPR Rights

You may:

Access your information
Request correction
Request deletion
Restrict or object to processing
Request data portability
Withdraw consent

To exercise rights: info@pacificpowerwatersolutions.com

4. Data Protection Officer (If Required)

Because we do not target the EU specifically, a DPO is usually not required.

If circumstances change, we will appoint one and update this policy.

5. Complaints

You may lodge complaints with your local EU data protection authority or the UK Information Commissioner’s Office (ICO).